Privacy Policy.

Who we are

Fast Screen provides mobile car glass repair and replacement across London. Fast Screen is the trading name we use on this website. This policy explains how we use personal information when you visit this website or contact us.

For the purposes of UK data protection law, we are the "controller" of your information. You can contact us at info@fastscreen.co.uk or on 07379 500175.

What information we collect

When you call, WhatsApp or email us: your name and phone number, your vehicle registration, make and model, where the car is parked, details and photos of the damage, and anything else you choose to tell us.

When we carry out a job: the details above, the date and time, the work we did, and our invoice and payment records. If you are claiming on insurance, we may also hold your insurer's name and a policy or claim number if you give them to us for your invoice.

When you use this website: our hosting and security providers keep technical logs, such as your IP address, browser type and the pages requested. This is needed to run the site and keep it secure. The postcode checker on the Contact page works in your browser, and the postcode you type is not sent to us.

We do not collect card details through this website. We do not ask for sensitive information about you, so please do not send it. Photos you send may show people or number plates, so please send only what we need to see the damage.

How and why we use it

• To give you a price, arrange and carry out the job, and send you an invoice. This is necessary to take steps at your request and to perform our contract with you.
• To keep records and accounts and meet our tax and legal duties. This is a legal obligation.
• To answer questions, deal with complaints or problems with a job, and keep our business and website secure. This is in our legitimate interests, and we balance it against your rights.

We do not send marketing messages, we do not sell personal information, and we do not make automated decisions about you.

Who we share it with

We share information only where it is needed:

• Service providers who help us run the business, such as website hosting and security, phone, messaging and email tools, payment and accounting providers. They may only use the information to provide their service to us.
• WhatsApp. If you contact us through WhatsApp, WhatsApp (Meta) handles your messages under its own privacy policy.
• Your insurer. We do not contact your insurer ourselves. You receive an invoice and make the claim. We will share job details with them only if you ask us to.
• Authorities and advisers, where the law requires it or where we need advice to protect our legal rights.

Transfers outside the UK

Some of the providers above, for example WhatsApp, Cloudflare and Google (which supplies the fonts used on this website), may process information outside the UK. Where they do, they must protect it in line with UK law, for example under UK adequacy regulations or approved standard contract terms.

How long we keep it

We keep personal information only for as long as we need it for the reasons above. Job records and invoices are kept for as long as UK tax and accounting law requires. Enquiries that do not become a job are not kept longer than necessary. When we no longer need information, we delete or anonymise it.

Keeping it safe

We use appropriate technical and organisational measures to protect personal information. No method of sending information over the internet or by phone is completely secure, so please take care what you send.

Your rights

Under UK data protection law you have the right to ask us for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. Some rights apply only in certain situations. You can also withdraw any consent you have given.

To use any of these rights, contact us at info@fastscreen.co.uk. We will reply within one month and will not charge a fee, unless a request is clearly unfounded or excessive. We may need to check your identity first.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Cookies

This website uses only the cookies it needs to work and stay secure. See our Cookie Policy for details.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.